Privacy policy

1. Introduction

Welcome to Nallakadai .
We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, contact us through WhatsApp, or interact with us in any way.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services efficiently and securely.

A. Personal Information

When you place an order or contact us, we may collect:

Full Name
Phone Number
Email Address
Shipping & Billing Address
Order details
Payment transaction details (processed securely via payment gateway)

B. Automatically Collected Information

When you visit our website, we may collect:

IP Address
Browser type
Device type
Pages visited
Time spent on website
Cookies and usage data

This helps us improve performance and user experience.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and updates
Provide customer support
Respond to WhatsApp or email queries
Improve our website and product offerings
Prevent fraud and enhance security
Comply with legal obligations

We do not sell or rent your personal data to anyone.

4. Payment Security

All online payments are processed through secure third-party payment gateways such as:

Razorpay
PhonePe
UPI
Debit/Credit Cards

We do not store your card details on our servers.
All payment data is encrypted and processed securely under PCI-DSS compliance standards.

5. WhatsApp & Communication Policy

When you contact us via WhatsApp:

Your phone number is used only for order support and communication.
We do not share your WhatsApp data with third parties.
Promotional messages will be sent only if you consent.

You can opt out anytime by messaging “STOP”.

6. Shipping & Third-Party Service Providers

To fulfill orders, we may share necessary details with:

Delivery partners (e.g., courier services)
Payment gateway providers
Website hosting services (Shopify)

These partners are required to maintain confidentiality and data protection.

7. Cookies Policy

We use cookies to:

Improve website performance
Remember cart items
Understand user behavior
Run marketing campaigns (if applicable)

You may disable cookies through your browser settings.

8. Data Retention

We retain your information only as long as necessary:

For order fulfillment
For accounting and tax compliance
For legal obligations

After that, data is securely deleted.

9. Data Protection & Security

We implement:

SSL encryption
Secure hosting via Shopify
Restricted administrative access
Regular monitoring and updates

While we take strong security measures, no online platform can guarantee 100% security.

10. Your Rights (Under Indian IT Laws)

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communication

To exercise these rights, contact us at:

📧 nallakadai.in@gmail.com
📞 +91 81223 70430.

11. Policy Updates

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.

We encourage users to review this page regularly.

12. Contact Us

If you have any questions regarding this Privacy Policy:

Nallakadai
Email: nallakadai.in@gmail.com
Phone: +91 81223 70430
Website: www.nallakadai.com